Due to the hygienic nature of the product, we can only accept returns that are new, unopened, have never been used or sampled and are in the original packaging with the tamper seal secure.
You may return most new, unopened/unused items within 15 days of delivery that are not damaged, missing any components or missing the tamper seal. A 15% restocking fee will be deducted from the refunded amount. Shipping costs are not refundable. If free shipping was offered on your purchase, the original shipping fees will be deducted from your refund. If we receive a return that is damaged, used or has been opened or tampered with, we will ship the item back to you and no refund will be issued.
If the return is a result of our error (you received an incorrect or defective item, etc.). we will replace it with the same item and ship it at no cost to you.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please make sure to return the item with the original packing slip so that we know it is you!
We'll notify you via e-mail of your refund once we've received and processed the returned item.